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Frequently Asked Questions
📌 Digital Art FAQs
Do you offer refunds on digital art purchases?
Due to the nature of digital downloads, we do not offer refunds once the purchase is complete. However, if you encounter any issues with your files, please contact us, and we will do our best to resolve the problem.
How can I contact customer support?
You can reach our customer support team via email at info@aiartforce.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.
How do I download my purchased digital art?
Once your purchase is complete, you will receive an email with a download link. Simply click the link to download your digital art files directly to your device.
Can I print the digital art I purchase?
Yes, our high-resolution files (available in 4K, 8K, and 12K) are perfect for printing. You can use them to create prints, canvases, or other physical formats.
Are the digital art files watermarked?
No, the digital art files you purchase will not have watermarks. The preview images on the website may contain watermarks, but the downloaded files will be clean and ready for use.
Can I use the digital art for commercial purposes?
Our standard licenses are for personal use only. If you need to use the digital art for commercial purposes, please contact us for information on purchasing a commercial license.
What should I do if I encounter issues with my download?
If you experience any issues with downloading your digital art, please contact our customer support team at info@aiartforce.com for assistance. We are here to help and ensure you receive your files promptly.
Can I customize the digital art before purchasing?
We offer customization options for some of our digital art pieces. Contact us to discuss your specific requirements.
📌 Print-on-Demand (POD) FAQs
What is print-on-demand (POD)?
POD means that your product is printed and shipped only after you place an order. This allows us to provide unique, high-quality prints with no excess inventory.
How long does shipping take for print-on-demand products?
- Domestic Orders: Estimated 2-4 business days
- International Orders: Estimated 4-6 business days
Tracking details will be provided once your order ships.
How much does shipping cost?
Shipping is free worldwide! 🎉
Can I return a print-on-demand product?
Yes! You can return POD items within 30 days if they are damaged, defective, or incorrect. We provide free return shipping.
What should I do if my order arrives damaged?
If your POD product is damaged or defective, contact us within 30 days at info@aiartforce.com with your order details and photos of the issue.
Can I cancel my order after purchasing a print-on-demand product?
Once an order is in production, it cannot be canceled. If you need to modify your order, please contact us immediately.
Are the print colors exactly as shown on the website?
Colors may vary slightly due to screen differences vs. printed output, but we ensure the highest print quality.
Do you offer custom print orders?
At this time, we do not offer custom designs or modifications for print-on-demand products.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
Do you ship worldwide?
Yes, we offer global shipping for free, except for the USA and Canada. Delivery times vary depending on your country.
Contact Us
Do you have any question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.